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| ABOUT THE ORDER |
| Q: |
How to place an order? |
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Please visit this page on how to check out. |
| Q: |
I live near your company, can I just go to your site to place an order or pick up my order? |
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Sorry, we only accept online orders and no will call or local pickup. |
| Q: |
I ordered the wrong battery, can you add/delete an item for me? |
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For the security reason, our system doesn't store customer's credit card number.We can not process for you, but we can cancel your order and refund to you.You need to place a new order again. |
| Q: |
Why the checkout button doesn't work when I try to place an order? |
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1. This issue seems to be specific to the Netscape Communicator 4.79 browser. This may also occur with earlier versions of Communicator. You can call us at 510-525-2328 to place the order or upgrade the browser. 2. If you are not using Netscape Communicator 4.79 browser, please click 'View cart' button on the top after you click 'Buy' button, all items you have put in the shopping cart will show out there. |
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I place the wrong order, how can I change the order? |
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Pleas check your order status fist.
- New Order/Pending/In-Progress/On-hold: Means the order has not been ship, please call us to cancel the old order and you can place a new order from our web site.
- Ready to ship/Completed: Means the order has been packaged for pick up or shipped already. Please ship it back for refund. Shipping cost is non-refundable. Please refer to our store policy.
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| Q: |
How can I rate my pleasurable experience with Batteryspace.com? |
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We encourage our happy customers to rate us at Resellerratings.com This web sites where customers can post their review of an experience with a dot com organization. |
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What does those order status means? Not Finalized, On Hold, In-Progess(E-Check)... |
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- Not Finalized- means that the payment doesn't go through. It may caused by wrong credit card number, expiration date, CVV code. If you pay by paypal, please check the transaction ID by login in your paypal account and email to us. Please see the sample here!
- On-Hold- For international credit card users. We need to verify your credit card number. Please refer the payment for international customers.
- In-progress- For US customer to call to provide the credit card billing address.
- In-Progress (E-Check)- For customer paid by Paypal E-Check , we will wait until the payment has been cleared before ship out.
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| ABOUT PRODUCTS |
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UN Test 38.3 for Li-ion Batteries |
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Answer to UN Test 38.3. |
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Technical Questions |
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If you have any technical questions, please send email to tech@batteryspace.com |
| Q: |
Are your products brand new? |
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Yes, all of our products are brand new. We don't sell second hand items. |
| Q: |
How long it will take to charge my batteries? |
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Maximum Time to Fully Charge the Battery = Capacity of the battery (Ah) / Charging current (Ah) x 1.2 (Above formula is based on the normal standard assumption of 20% Efficiency Loss) . |
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| ABOUT TAX |
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Do I need to fill out the California Reseller Certificate every time I purchase from you ? |
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- If you are buying the same products and they are for resale, then you do not need to fill the California Reseller Certificate again. Please just make sure the items you purchased are included in Form BOE-230. When you purchase online, please put california reseller number in the notes. We will refund the tax back to you.
- If you are buying new products, you need to fill the Form BOE-230 again.
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Who should pay tax if drop ship to California ? |
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For companies outside of California but has California Reseller Permit, please provide your California Reseller Certificate. If you do not have California Reseller Certificate, we will charge tax from you. For more detail information, please refer Regulation 1706. Drop Shipments. |
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Tax exempt for Federal Government or military purchase. |
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According to Publication 102 - Sales to the Unite States Government
Sales to the United States government are generally exempt from California sales and use tax. This includes sales and leases to:
- The United States or its unincorporated agencies and instrumentalities. Examples include: the Postal Service, branches of the armed services, military exchanges, federal courts, and agencies such as the U.S. Forest Service and the Department of Housing and Urban Development.
- Any incorporated agency or instrumentality of the United States that is wholly owned either by the United States or by a corporation that is wholly owned by the United States. Examples include: the Resolution Trust Corporation and the Federal National Mortgage Association (Fannie Mae).
- The American National Red Cross, including its chapters and branches.
- Incorporated federal instrumentalities that are not wholly owned by the United States, unless federal law permits taxing them. Examples of the former include: federal reserve banks, federal credit unions, federal land banks, and federal home loan banks.
Please note: Sales to individual members of the armed services do not qualify for this exemption even if the merchandise is billed through an exempt organization such as a service exchange or officers' mess. In addition, sales to State of California agencies and state political subdivisions - counties, cities, and special districts (such as irrigation, fire, and school districts) - are generally taxable. This holds true even if the purchase is made using federal funds.
BatterySpace need to collect Certificate of Exemption for Government and Military purchase.
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Our company is Tax exempt in California, but we need to ship to our shipping forwarder outside of California, what document should I provide ? |
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Please provide California Resale Certificate and Bill of Landing. |
| Q: |
I have copy of California Reseller Permit, do I have to fill out Califronia Resale Certificate ? |
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Yes. We need copy of California Resale Certificate, we do not need California Reseller Permit. |
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UK VAT Scheme – Starting January 1, 2021 |
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All business selling goods to the UK will be required to collect 20% VAT at the time for sale if the cart total is under 135GBP.
Complete explanation of the new scheme and requirements can be found here. |
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