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| ABOUT THE PAYMENT |
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What do you accept for payment? |
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- United States customer - We accept Visa Card, MasterCard, Discover Card and paypal. We do NOT accept any ATM card or gift card which has visa, mastercard logo. Please make sure to type your credit card's billing address when check out. Fail to do so will delay the shipment as we will need more information to continue processing the order.
- International customer - We highly recommend international customers to pay by paypal. If you don't have a paypal account but order amount is over $500, you can pay by Wire Transfer (TT). If you insist on paying by credit card, we will ask you for the copy of ID and credit card for verification purpose. Please find details below for the reason. All the order amount is calculated by US dollars. If the order is canceled, we will only refund the amount which is listed on our invoice (based on US dollars), you may gain or loss small amount of money due to the fluctuation of currency exchange rate.
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I have paid by paypal already, why do you send an email saying I haven't paid it yet? |
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If you receive an email from our customer service representatives, please kindly check the transaction ID by logging in your paypal account and email it to us. Please see the sample here! |
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Payment for international orders -- important ! |
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Due to lots of fraud credit card purchase recently, we can not accept international credit card. But if you could send us the photo of the front and back of credit card together with photo ID to sales@batteryspace.com, it will help us verify the ownership of the credit card. Your order will be processed as soon as we verified your credit card. If you are not comfortable with sending us photo ID and copy of credit card, we understand that and please reply this email and tell us that you want to cancel the order. We will fully refund to your credit card. The refund will appear on your statement in 48 hours.
FAQ's about international credit card payment
Q. I have checked with my credit card company/bank, the money already deducted from my card/bank , that means you already got the money, why you still ask for the ID?
Answer: If a credit card is lost or stolen and someone uses your credit card to make the internet purchase, the payment can still go through without credit card owner's awareness. Our system can verify US credit card by matching the billing address, but can not verify international credit card billing address. That's why we are asking the owner's ID. This way, we can protect yourself as well as our company.
Q.How to make transaction easier and faster without giving my copy of ID and credit card.
Answer: We suggest the use of paypal , this will speed up our process
Q. It is annoying to send my credit card copy and ID every time.
Answer:If you have send the copy before and plan to use the same credit card for the new order, please indicate that you already have ID photo on file with your previous order# and you don't have to send it again. |
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Every time I attempt checkout, however, my payment info is not accepted. What is the problem? |
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First-- When checking out with credit card, please don't put your email address in the paypal selection.
Second-- Please double check your credit card number, expiration date and CVV code.
Third -- Please call and check with your credit card company. |
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What does 'Not Finalized' order status mean? |
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Not Finalized order status means that the payment doesn't go through. It may caused by wrong credit card number, expiration date, CVV code. If you pay by paypal,Please check the transaction ID by login in your paypal account and email to us. Please see the sample here! |
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