1.Normal processing can take 2 business days, if the order doesn't need further payment verification & approval. During the holiday season or if the batteries are out of stock, it will take longer time. If you need to have your order item ship out the same day, please call our customer service at 510-525-2328 (M-F between) to check if item is available to ship out the same day. We charge a $10 expediting fee. Customize items,Polymer and Li-ion battery pack might take up to 2-3 weeks for assembly and testing. Please bear in mind thatshipping times within USrepresent the time it normally takes packages to arrive from the day of shipment,notthe day of submission, and do not include non-business days (i.e., Saturdays, Sundays, & holidays). Thus, for example, an order for UPS 2nd-day delivery placed on Thursday could take until next Tuesday to arrive at its destination, assuming processing is completed within 24 hours and the package ships out on Friday (Friday + 2 business days = Tuesday). It could take longer if the order cannot be process in time to be ship out on Friday. For orders placed on Saturday and Sunday, most of them will be ship out on Tuesday since large amount of orders come in during weekend. When the items have been shipped out, you will get a notice via email. So please make sure to provide a valid email account.

2.We do generate the shipping label prior to shipping the order. Even though an UPS tacking# is available to you , it does not mean the order is ready to ship out.

3.Our shipping label are automatically generate by our system. If you want to use your own UPS account or Fedex account, we need to do it manually and there will be $10 handling fee for that.

5.UPS pick up packages at 4:30pm every business day. UPS will update the tracking information 24 hours after they received the packages. That means if you received the shipping confirmation by email on Monday evening, you can check the status of your packages on Tuesday evening. Packages shipped by UPS can betracked from our web site.