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ABOUT THE PAYMENT
  What do you accept for payment?
  I had paid by paypal already, why do you send an email said I haven't paid?
  Payment for international orders -- important !
  Every time I attempt checkout, however, my payment info is not accepted. What is the problem?
  What does 'Not Finalized' order status mean?
ABOUT THE PAYMENT
Q: What do you accept for payment?
 

United States customer- We accept Visa Card, MasterCard, Discover Card and paypal.We do NOT accept any ATM card or gift card which has visa, mastercard logo. Please make sure to type your credit card's billing address when check out. Fail to do so will delay the shipment as we will need more information to continue processing the order.

International customer- We recommend international customer to pay by paypal. If you don't have a paypal account and order amount is over $500, you can pay by TT. If you insist on paying by credit card, we will ask for the copy of ID and credit card for verification. Please find detailsbelowfor the reason.

All the order amount is calculated by US dollars.  If the order is canceled , we only refund the amount which is listed on our invoice (based on US dollars),  you may gain or loss small amount of money due to the fluctuation of currency exchange rate.

   
Q: I had paid by paypal already, why do you send an email said I haven't paid?
  If you received an email from our customer service staff, Please check the transaction ID by login in your paypal account and email it to us. Please see the samplehere!
   
Q: Payment for international orders -- important !
 

Due to lots of fraud credit card purchase recently, we can not accept international credit card. But if you could send us the photo of the front and back of credit card, together with ID to sales@batteryspace.com This will help us to verify the ownership of the credit card. Your order will be processed as soon as we verified your credit card.

If you are not comfortable with sending ID and copy of credit card, we understand that and please reply this email and tell us that you want to cancel the order. We will fully refund to your credit card. The refund will appear on your statement in after 48 hours.

FAQ's about international credit card payment

Q. I have checked with my credit card company/bank, the money already deducted from my card/bank , that means you already got the money, why you still ask for the ID?

Answer:If a credit card is lost or stolen and someone uses your credit card to make the internet purchase, the payment can still go through without credit card owner's awareness. Our system can verify US credit card by matching the billing address, but can not verify international credit card billing address. That's why we are asking the owner's ID. This way, we can protect yourself as well as our company.

Q.How to make transaction easier and faster without giving my copy of ID and credit card.

Answer: We suggest the use of paypal , this will speed up our process

Q. It is annoying to send my credit card copy and ID every time.

Answer:If you have send the copy before and plan to use the same credit card for the new order, please indicate that you already have ID photo on file with your previous order# and you don't have to send it again.

   
Q: Every time I attempt checkout, however, my payment info is not accepted. What is the problem?
 

First-- When checking out with credit card, please don't put your email address in the paypal selection.
Second-- Please double check your credit card number, expiration date and CVV code.
Third -- Please call and check with your credit card company.

   
Q: What does 'Not Finalized' order status mean?
  Not Finalized order status means that the payment doesn't go through. It may caused by wrong credit card number, expiration date, CVV code. If you pay by paypal,Please check the transaction ID by login in your paypal account and email to us. Please see the samplehere!
Mailing Lists



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UN 38.3 Safety Test

We already set up our own UN38.3 testing lab. We can provide UN38.3 test service to our customer now.

If you want to set up your own lab, we also provide UN38.3 & IEC62133 equipments and onsite training. Email us for the quote and lead time.
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Lithium Battery Shipping Regulation
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Show & Conference
Energy Mobility 2014, booth#126, Apr 29-30, 2014, San Diego, CA
Lithium Battery Power 2013, Nov 12-15, 2013, San Diego, CA
The Battery Show 2013, Sept. 17-19, 2013, Novi, Michigan
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BSI-1080i-mini-POV-cameras
An article about Nik Wallenda makes history crossing the Grand Canyon. He was carrying BSI 1080i mini POV cameras with LFH4S4R1WR battery build by us.